Front Office Representative

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

   

Are you RED's Front Office Representative?

• You are hospitality – you want to change the life of every person who steps in the front door. You goal is to make sure your staff is excited to provide an unforgettable experience that keeps your guests coming back for more (and more and more).

• You are passionate – about every detail and aspect that goes in to making a hotel successful. Hiring a great staff? Sign me up. Ensuring the operations are running smoothly? Check! You are on it. You aren’t afraid to roll up your sleeves and get the job done.

• You are a leader –  training and motivating a team of rock stars is what gets you excited to go to work. You know how to create a high energy environment where fun and work collide, and ultimately everyone (guests and staff alike) go home exhilarated and excited for more.

To make our HR folks happy, here some traditional roles & responsibilities:

Benefits we provide:

• Employee discounts on thousands of hotels

• Paid Sick Time (MN Earned Sick and Safe Time)

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

• Employer paid Accident insurance and HSA contribution

• 401(k) Retirement Plan

• Employee Assistance Program

90 Days:

• Paid Vacation Time

• 8 Paid Holidays

• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Receives and processes incoming guests

• Ensure a delightful, seamless arrival and departure for our guests.

• Greets guest and processes hotel registration and other transactions

• Keeps current on hotel accommodations, services and local attractions

• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

• Records resolutions to guest complaints on the “Make it Right” log

• Works with other departments as appropriate to arrange for services requested by the guest

• Stays current with developments in the hotel by reviewing and updating the communication log

• Prepares end of shift summaries and communications for management and other shifts

• Encourages day to day up selling of guest accommodations  and promotes hotel amenities, food & beverage outlets,  hotel services and loyalty program

• Makes reservations in accordance with hotel’s yield m