Front Office Manager

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Front Office Manager manages all operational activities of the hotel's front office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Ensure that the Vail Resorts brand standards are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of resort guests. 

 

Job Specifications:

• Outlet: Beaver Creek / Osprey
• The budgeted range starts at $62,000 - $65,000 + annual bonus. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time, Year Round

 

Job Responsibilities:

• Maintains high Vail Resorts standards throughout daily assignments and assists the front desk agents and supervisors in doing the same.
• Responsible for the following departments: front desk, concierge, PBX, and bell/valet
• Ensures proper scheduling of Front Desk and Guest Services shifts as necessary.
• Coordinates, administers and contributes input to required meetings, including monthly departmental meeting.
• Sets standard for the staff-upholding the requirements of Vail Resorts and standards communicated by executive management.
• Creates, trains and implements Daily Standard for staff.
• Supervises the care of equipment, minimizing waste, breakage and misuse.
• Analyze and review hotel financials daily to keep in line with departmental budgets and staffing.
• Ensure timely and accurate payroll administration.
• Departmental scheduling to meet business needs.
• Communicates effectively and immediately any situations which may require management assistance.
• Coordinates VIP recognition and room assignments.
• Takes immediate corrective action when guests' needs are not met
• Demonstrates working knowledge of