Front Office & Guest Experience Coordinator

About WAP

Are you ready to up your game?  Do you want to share your unique talents with the insurance industry and world?  At Western Asset Protection, we are a leader in a growing insurance industry that impacts the lives of millions.  If you would love to be part of creating championship level experiences for customers and teammates alike, we are looking to draft talent like you!  And we have a unique ownership model that gives you skin in the game!

Job Summary

The Front Office & Guest Experience Coordinator plays a key role in creating a welcoming, professional, and efficient office environment. This position serves as the first point of contact for guests, clients, and team members while supporting daily front office operations, administrative tasks, and office services. The role balances hospitality-driven guest experience with strong organizational and operational support to ensure smooth day-to-day office functionality.

Primary Responsibilities:
 

Guest & Client Experience

• Greet and welcome guests and team members in a friendly, professional manner
• Coordinate guest visits from arrival through departure, ensuring comfort and needs are met
• Deliver high-quality customer service and maintain a polished office image
• Answer, screen, and direct a high volume of phone calls professionally
• Build positive relationships with regular office guests and internal team members

Front Office & Administrative Operations

• Monitor daily meetings and ensure conference rooms are properly assigned and prepared
• Receive, sort, and distribute mail, packages, and deliveries
• Maintain a clean, organized front office, meeting rooms, and common areas
• Open and close the office as needed
• Provide general administrative support to leadership

Office Coordination & Services

• Manage office supplies, inventory, and product shelves
• Maintain coffee, water, snack stations, and supply closets
• Coordinate office vendors and service providers
• Perform light office errands as needed
• Ensure security of shredding containers and sensitive materials

Printing, Materials & Compliance Support

• Print and prepare materials ensuring compliance approval
• Operate and assist in maintaining printing equipment
• Support coordination of paper product pickups and distribution

Collaboration & Communication

• Manage employee & partner life events acknowledgements (Teams messages, cards, flowers, gifts)
• Use Outlook, Teams, and Microsoft Office tools for coordination
• Manage multiple priorities in a fast-paced environment
• Assist with special projects and additional duties as assigned

Special Events

• Assist with the planning, coordination, and execution of internal meetings, training, celebrations and company events.
• Coordinate event logistics such as room setup, catering, supplies, signage, and materials.
• Ability to drive large van with event supplies

Primary Skills & Requirements:

• High School Diploma or equivalent required
• 2+ years of front office, guest services, or administrative experience preferred
• Strong communication and customer service skills
• Professional demeanor with a positive attitude
• Strong organizational and multitasking abilities
• Dependable, detail-oriented, and service-focused
• Proficiency with Microsoft Office and office equipment
• Ability to lift up to 40 lbs. as needed
• Reliable transportation required

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family p