Front Office Coordinator (PRN)

Description

Job Title: Front Office Coordinator

Location: 502 Burkarth Rd., Warrensburg, MO 64093

Travel: N/A

FLSA Status: Non-Exempt, Hourly

Work Schedule: PRN

About Allergy & Asthma Specialists:

Allergy & Asthma Specialists is now affiliated with Family Allergy & Asthma. Over 40 years of expertise when it comes to the treatment of your allergies and asthma, experience matters. Our team of outstanding physicians is highly skilled and exceptionally qualified – all board certified and fellowship trained with a focus on adult and pediatric allergy, asthma and immunology – plus a nurse practitioner. And our 7 offices are conveniently located with hours to fit your busy schedule.

Position Summary:

The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

• Check patients in and out
• Copy/scan insurance cards
• Take patient photo
• Collect co-pays and deductibles
• Post payments to patient account
• Encourage portal utilization
• Ensure that all required consent forms are signed
• Balance all money collected at the end of day and prepare deposit
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into IMS
• Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
• Scan testing sheets and all other paperwork as needed
• Cancel and reschedule appointments as needed
• Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
• Process Allergy Zone purchases
• Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses
• Maintain and follow HIPAA policies and procedures
• Travel to satellite clinics as scheduled

Requirements

Abilities, Knowledge and Skills:

Effective communication skills to include:

1. Ability to fluently speak and read English
2. Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
3. Ability to communicate effectively, verbally and written, with all levels of staff and patients

Required Education and Experience:

• High school diploma or equivalent required
• Strong computer skills
• Previous customer service experience
• Valid Driver’s License required
• Ability to travel to satellite offices, as needed
• Must be a quick learner, organized, and team oriented

Preferred:

• Prior medical office experience, preferred

Physical Demands:

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.
3. The employee must occasionally lift and/or move up to 30 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
5. Specific communicati