Front End Lead

Description

• Weekly Pay
• $15.00 per hour 
• Dental, Medical, and Vision Benefits after 60 days of employment 
• 401k program with a 3%-5% match
• Employee Assistance Program
• On-the-job training
• Opportunities for Growth
• 10% discount at our Dirt Cheap, Treasure Hunt and Dirt Cheap Building Supplies stores

Job Summary:

The Front End Lead is responsible for overseeing front end operations, including cashiering, customer service, and checkout processes. They ensure smooth and efficient operations at the checkout area, provide excellent customer service, and lead a team of cashiers to uphold company standards and meet customer satisfaction goals.

Duties/Responsibilities:

• Supervise and coordinate the activities of cashiers to ensure excellent customer service and efficient checkout processes.
• Support the Loyalty Program standards by presenting the program to every customer and obtaining company loyalty goals.
• Train, mentor, and coach cashiers on customer service standards, checkout procedures, and product knowledge.
• Ensure that the checkout area is properly organized to meet customer demand and minimize wait times.
• Monitor cashier performance and provide feedback and coaching to improve accuracy, speed, and customer interactions.
• Handle customer inquiries and escalations related to the checkout process in a professional and timely manner.
• Oversee cash handling procedures, including opening and closing tills and reconciling cash drawers.
• Responsible to ensure all cash is accounted for.
• Collaborate with the store management team to execute policies and procedures to enhance front end operations, improve efficiency, and increase customer satisfaction.
• Follow company policies and procedures regarding customer service, sales, safety, and security at the front end ensure no unauthorized discounts are being used by cashiers.
• Ensure schedules reflect the business needs. 
• Ensure compliance with all relevant regulations and laws governing retail operations, particularly those related to cash handling and customer transactions.
• Complete any additional tasks assigned by the store manager

Requirements

Skills/Qualifications:

•  Previous experience in retail sales, with a focus on front end operations and customer service.
•  Strong communication skills.
•  Excellent customer service skills and a passion for providing exceptional customer experiences.
•  Knowledge of cash handling procedures, POS systems, and checkout processes.
•  Ability to work a flexible schedule, including evenings, weekends, and holidays.
•  Proficiency in basic computer applications and point-of-sale systems.
• Reliable transportation.
•   High school diploma , GED or equivalent work experience.

Physical Requirements:

• Ability to stand for extended hours.
• Frequently lift items over 50 pound 
• Background check required