Front Desk Supervisor - Limelight Ketchum

Company Description

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.  

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). 

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until August 16, 2026.

Essential Job Functions/Key Job Responsibilities
•    Supervise front desk operations to ensure a seamless guest experience
•    Train, mentor, and support front desk staff in service standards and procedures
•    Assist with check-in, check-out, and reservation management
•    Handle guest inquiries, complaints, and special requests promptly and professionally
•    Monitor and ensure compliance with hotel policies and brand standards
•    Coordinate with housekeeping, maintenance, and other departments for guest needs
•    Balance daily transactions, process payments, and manage billing issues
•    Prepare shift reports and communicate key information to management
•    Maintain a welcoming and professional lobby atmosphere
•    Support emergency procedures and ensure guest safety protocols are followed
•    Perform additional duties as assigned by hotel management
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    High School Diploma or equivalent required
•    College degree in related field preferred
•    1 year of management experience preferred
•    3 year of front desk experience preferred

Knowledge, Skills & Abilities
•    Strong leadership and team supervision skills
•    Excellent customer service and conflict resolution abilities
•    Proficiency in hotel property management systems (PMS) and reservation software
•    Strong verbal and written communication skills

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

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