Front Desk Supervisor

Key Responsibilities:

• Lead and supervise front desk/concierge staff, including scheduling and shift coverage

• Ensure front desk operations follow condominium policies, procedures, and security protocols

• Greet residents, guests, and vendors in a professional and courteous manner

• Monitor building access, visitor logs, package handling, and key/fob control

• Handle resident inquiries, concerns, and service requests, escalating issues as needed

• Train new front desk staff and provide ongoing coaching

• Maintain front desk logs, incident reports, and daily activity reports

• Coordinate with maintenance, security, and property management teams

• Respond to emergencies and follow established incident and safety procedures

• Enforce house rules and building policies consistently and professionally