Front Desk Supervisor

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

 

Other Employee Benefits

• Paid SICK time
• Paid PTO after 500 hrs.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:

Assist Front Desk Manager with oversight of all functions of Front Office and Front Desk/Night Audit team. Assist in training, supervision, coaching, and leading team to accomplish property goals including guest service, financial, employee engagement, and National Park Service compliance while protecting and sharing the history and resources of the property. Must have vast knowledge of the property and services offered, provide exceptional service both internally and externally, and provide exceptional leadership to the team.

 

Job Specifications: 

• Starting Wage: $19.25/hr 
• Employment Type: Summer Seasonal 2026 
• Shift Type: Full Time 
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes 

 

Job Responsibilities:

• Must consistently provide exceptional guest service to internal and external guests alike.
• Check guests in and out of cabins utilizing V1 property management system.
• Handles guest complaints and problems in a courteous and timely fashion.
• Assists with managing room blocking and inventory to ensure maximum occupancy and no over-sells.
• Assist Front Desk Manager with payroll, scheduling, training, coaching and disciplinary action, and overall leadership to the Front Desk and Night Audit Team.
• Monitors employee performance and appearance to be certain it is with respect to the company standards. Maintains on-going brand standards inspections for front office staff to ensure they understand and are using the Brand Standards.
• Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies.
• Ensures that all staff have the communication that they require as well as the tools needed to properly do their job.
• Responds to all Medallia surveys for guests at the property and follows up on any problem alerts.
• Assists with oversight of lost and found system, vault process and cash banks.
• Other duties as assigned

 

Job Requirements:

• 1-year guest facing hospitality role
• Supervisory Experience
• Good working knowledge of computers
• Strong verbal and written English skills
• Strong communication skills
• Ability to perform under pressure
• Hospitality background
• Knowledge of Grand Teton National Park
• Prior supervisory experience
• Knowledge of Visual One

 

What's In It For You? 

• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites 
• FREE Wi-Fi 
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park 
• FREE Participation in