Front Desk Supervisor

Hotel: 

Murfreesboro Embassy Suites

1200 Conference Center Boulevard

Murfreesboro, TN 37129

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Pay Rate: $17.00 - $19.00 (Based on Experience)

Join a team of Embassy Suites Leaders who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates.

 

We provide full Health Insurance options including short term and Long term disability. Vacation Plans include holidays, sick time, and vacation time off. 401k plan with a company match and most importantly a career with real emphasis on promoting our hard working talent from within.

 

Hotel is conveniently located in the suburbs of Nashville with less than 30-minute commute to and from the center of Downtown Nashville.

 

This is a great opportunity to grow in the hospitality industry with leadership teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
• Training all new Front Desk Agents to provide exceptional customer service

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
• You will look for new ways to enhance the guest exper