Front Desk Supervisor- HVRW

Job DetailsJob Location: Hotel Valencia Riverwalk - San Antonio, TX 78205Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00Job Shift: AnyAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

 

JOB SUMMARY

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group’s standards are upheld.  Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift Requirements:


Open availability for morning or evening shifts on weekdays/weekends/occasional overnights if needed.


 

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities


Contribute positively to the team within the department
Prepare for any and all guest requests
Relentlessly train and motivate guest service team members
Convey information and ideas clearly
Assist team members with daily/weekly/monthly assigned duties
Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
Maintain composure and objectivity under pressure
Listen, understand, and clarify the concerns and issues raised by guests effectively
Work with and understand financial information, data, and basic arithmetic functions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the front office needs
Complete other duties as assigned by Front Office Manager
Responsible for assisting in supervision and performance of all Front office related operations and team members
Work with Front Office Manager and General Manager to monitor Front Office quality and costs
Create and modify department training topics for front office agents
Check guests in and out in a friendly manner
Become proficient in Hotel Operating System, Key system, and phone system
Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
Maintains a friendly, cheerful and courteous demeanor at all times.   
Showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.


 

Physical Requirements


Standing/Walking: Constantly At front desk on tile or carpet.  Around the entire hotel for daily inspections.
Lifting/Carrying: Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.
Pushing/Pulling: Average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.
Other Physical Requirements:
Crouching (bend at knees): Frequently.  When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
Stooping (bend at waist): Constantly.  Getting keys, supplies, and doing paperwork on the front desk.
Twisting (knees/waist/neck): Constantly.  When working with several people at once; watching for guests; retrieving material.
Reaching (overhead/extension): Constantly.  Passing materials to guests over the front desk counter and reaching for materials in high areas.
Handling/Grasping: Constantly.  Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.


Working Environment


Interior & Exterior: With exposure to weather conditions.   


 

 

BASICS:


Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
Attend required meetings

QualificationsCANDIDATE PROFILE

Education and Experience


High School Diploma
Hotel Operations or Customer Service experience preferred
Communicates effectively with others (in person, on the telephone, electronically)


ESSENTIAL SKILLS AND QUALIFICATIONS


Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities