Front Desk Supervisor - Glacier Bay Lodge

Job Description

We are looking for a friendly and detail-oriented Front Desk Supervisor to lead our team at Glacier Bay Lodge in Glacier Bay National Park and Preserve. In this leadership role, you will oversee daily front desk operations, ensuring exceptional guest service while managing a team of front desk agents. The Front Desk Supervisor plays a key role in fostering a welcoming environment for guests, maintaining operational efficiency, and upholding the standards of our unique lodging experience in the heart of nature. 

About Glacier Bay Lodge & Glacier Bay National Park & Preserve:  

Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve.  

Enjoy everything this remote park has to offer by becoming a part of our small family of around 60 employees for the summer of a lifetime!  

This is a seasonal role with ideal dates of May 7 – September 10, 2026. 
 We offer competitive wages, paid sick leave, on-site housing and meal plan ($16/day all inclusive!), & local discounts! 

Employees are responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training. 

Job Responsibilities

1. Guest Services 

• Greet guests warmly upon arrival and provide a seamless check-in and check-out experience. 
• Answer guest inquiries about room availability, hotel amenities, and park attractions with enthusiasm and accuracy. 
• Handle guest concerns, complaints, and special requests with professionalism, ensuring satisfaction. 

2. Reservation Management 

• Manage room reservations, cancellations, and modifications via the property management system. 
• Communicate clearly with guests regarding booking details, policies, and pricing. 
• Optimize room inventory to maximize occupancy and revenue while meeting guest needs. 

3. Administrative Duties 

• Accurately process payments, handle cash, and manage daily financial reports. 
• Maintain organized records of guest information, reservations, and other front desk activities. 
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations. 

4. Promote Local Knowledge 

• Share information about the park’s attractions, trails, dining options, and activities to enhance guests’ visits. 
• Stay updated on local events, seasonal highlights, and park regulations to assist guests effectively. 

5. Hotel Standards and Policies 

• Ensure compliance with safety, security, and operational standards. 
• Maintain a clean, organized, and professional front desk area at all times. 

6. Front Desk Staff Supervision 

• Provide daily leadership, guidance, and support to front desk agents.
• Train new and returning staff on check-in procedures, customer service standards, reservation systems, and hotel policies.
• Offer ongoing coaching, performance feedback, and skill development to enhance team effectiveness.
•  Monitor front desk workflow to ensure consistent guest service, proper coverage, and adherence to standards.
•  Lead by example in maintaining professionalism, accuracy, and a positive guest experience. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Experience: Prior experience in a front desk, hospitality, or customer service role. Previous supervisory experience preferred.

Skills: Strong communication and interpersonal skills; ability to multitask and stay organized under pressure. 

Knowledge: Familiarity with reservation systems, POS software, and basic computer skills. 

Attributes: A positive attitude, problem-solving abilities, and a passion for customer service and the outdoors. 

Working Conditions: 

• Flexibility to work varied shifts, including mornings, evening