Front Desk Representative

DUTIES AND RESPONSIBILITIES

The Front Desk Representative serves patients by greeting and assisting them on the phone or in person. Additionally, the receptionist schedules appointments, maintains documentation and records, facilitates the smooth running of the front office, and supports the delivery of quality patient care.

• Welcomes patients and visitors by warmly greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies with empathy and appropriate response.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Obtains medical authorizations and referrals for procedures
• Hourly position $23 to $27.01 dependent upon experience

QUALIFICATIONS

• High school graduate or its equivalency;
• Experience in medical front office procedures preferred and knowledge of medical terminology;
• Ability to always demonstrate the highest level of performance and behavior standards;
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients;
• Demonstrated attention to detail, ability to multi-task, and flexible;
• Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.;
• Ability to be a team player; support and assist team members.

EEO - Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SPECIAL REQUIREMENTS

• Valid California Driver’s License and automobile insurance coverage;
• subject to a criminal background check prior to employment; and
• TB clearance, and annual influenza to be renewed every year. COVID vaccine.