FRONT DESK RECEPTIONIST

Company Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Qualifications: 

• High School Diploma or equivalent. 

• One (1) year of experience as a receptionist in a healthcare setting preferred. 

• Computer skills to include Microsoft Word and Excel, 35 WPM. Epic experience a plus.

• Ability to interact effectively and in a supportive manner with persons of all backgrounds.

• Excellent customer service skills.

• Knowledge of patient billing procedures, insurance verification.

• Ability to work efficiently and effectively.

• Ability to work well under pressure, multi-task and handle stress well.

• Excellent written and verbal communication skills; English/Spanish bilingual required.

Essential Duties/Responsibilities 

• Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing Axis Community Health. 

• Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations. 

• Register patients according to agency protocols and schedule appointments according to established procedures. 

• Determine financial status of patients and their eligibility for Axis Community Health services. 

• Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols. 

• Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services. 

• Working within the scope of a Front Desk Receptionist, assist all members of the clinical team as requested. 

• Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.

• Maintain the cleanliness of all department and patient areas before, during and after clinic. 

• Participate in staff meetings and trainings. 

• Position Schedule: Rotating Evenings and Saturdays.

• Perform other duties as assigned.

Benefits: 

• Employer paid health, dental, and vision benefits to the employee. 
• Option to participate in a 403(B) retirement plan with employer matching contribution. 
• Partial educational reimbursement. 
• 12 paid holidays. 
• Accrued paid time off with each pay period.  
• Employee discount programs.