Front Desk Manager

Hotel: 

La Vista Embassy Suites

12520 Westport Parkway

La Vista, NE 68128

Front Desk Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Get to Know Us: The La Vista Embassy Suites & Conference Center, located in La Vista, Nebraska, just off I-80, is a full-service hotel and conference center with 257 well-appointed suites and a vast 60,000 square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality we provide at the La Vista Embassy Suites & Conference Center.

Come Grow with Us: At La Vista Embassy Suites, we offer not just a job, but a path to personal and professional growth.

Salary Range: $50,575-$61,814

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

• Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

• Recommend and implement approved changes that could improve service and increase operational efficiency;  

• Ability to serve as Manager on Duty; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience: