Front Desk Lead

The Front Desk Lead oversees daily front desk operations and serves as the primary point of contact for residents, guests, and vendors. This role ensures professional service, security protocols, and smooth shift coverage while supervising front desk staff and coordinating with property management.

Key Responsibilities:

• Lead and supervise front desk/concierge staff, including scheduling and shift coverage

• Ensure front desk operations follow condominium policies, procedures, and security protocols

• Greet residents, guests, and vendors in a professional and courteous manner

• Monitor building access, visitor logs, package handling, and key/fob control

• Handle resident inquiries, concerns, and service requests, escalating issues as needed

• Train new front desk staff and provide ongoing coaching

• Maintain front desk logs, incident reports, and daily activity reports

• Coordinate with maintenance, security, and property management teams

• Respond to emergencies and follow established incident and safety procedures

• Enforce house rules and building policies consistently and professionally