Front Desk

Department:   Operations
Reports to:     Office Manager
FLSA Status:    Non-Exempt

Company Overview
ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in D.C, Pennsylvania and Maryland. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients.

Position Summary  
ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first. If building your career as a Dental Receptionist interests you, and you want to work in an enjoyable and fun environment that promotes learning and teamwork, look no further. We offer up-to-date equipment and technology, training, experienced and friendly staff, and dentists who truly care about their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients. Our Front Desk position offers a competitive compensation and benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more!

Duties and Responsibilities
 

• Front Desk Receptionists are the first point of contact with our patients and should always be friendly and attentive to their needs in a timely manner
• Front desk coordination of patient flow and financial activities such as scheduling, handling patient paperwork, collecting payments and insurance cards
• Maintains reception area and inventory control of office supplies, patient literature and all related items.
• Performs miscellaneous job-related duties as assigned

Major Duties

• Manage incoming and outgoing telephone calls
• Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient’s chart and in the computer
• Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment
•  Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time
• Prepare charts and schedules for the following day for each operatory
• Ensure that parents accompany minors for appointments
• Confirm appointments
• Remind a patient of pre-medication requirements if applicable
•  Review all patient records for signatures on health histories, consent forms and financial policy
• Ensure that parent or legal guardian sign consent for minors
• Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
• Enter transactions and post payments at time of patient check-in and/or check-out
• Make any notes on the patient’s chart or in computer that may help others to provide better service
• Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
• Maintain office-scanning system for patient records;
• Maintain Specialty Referral forms
• Manage voice-mail messages
• Communicate unforeseen schedule changes to Providers
•  Ensure that the waiting room is comfortable and friendly at all time
• Contact patients regarding returned mail for accurate mailing address
• Assists Dental Practice Manager when necessary performing other assigned duties
• Performs miscellaneous job-related duties as assigned

Qualifications

• Must be 18 years old
• High School diploma or GED preferred
• Customer facing work experience required
• Work experience in a dental or medical practice preferred
• Experience using Dentrix, Outlook, Word, Excel preferred
• Easily able to learn new technologies and systems required
• Ability to work in a fast-paced environment

Knowledge and Skills/Expected Competencies

• Strong customer service, communication and interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and/or the general public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple prio