Front Desk Coordinator, South Orlando Float, Full-time

Front Desk Coordinator Floats use their collaborative team skills to work in various locations throughout the South Orlando region.  

Join a friendly and collaborative team, working along side multiple employees to provide superior patient care in an outpatient setting.  You will have the opportunity to collaborate with other specialty teams including neurological, geriatrics, orthopedics, pediatrics, sports therapy, women’s health, vestibular/balance, oncology, and low vision.

Benefits of Brooks Rehabilitation: Thriving in a culture that you can be proud of, you will receive many employee benefits such as the following:

• Monthly Financial Incentives
• Competitive rates
• Full Benefit Packages available
  • Employee Medical, Dental and Vision Benefits
  • Vacation/Paid Time Off
  • Retirement Account with match
  • Employee Assistance Program

Responsibilities:

• Provide a positive patient experience through patient engagement
• Assure benefits have been verified, authorization was received, and review intake documents for completion before the evaluation and follow up treatments per insurance guidelines
• Scheduling patient follow up appointments per insurance guidelines and plan of care prescribed by evaluating clinician
• Collect co-payments, co-insurance, and deductible at time of service
• Ability to multi-task in a fast paced environment
• Maintaining patient records and accounts by obtaining, recording, and updating the account
• Maintain communication with the center manager and provider relations specialist
• Effectively communicate both verbally and written with referral sources and vendors

Qualifications:

• High School diploma or equivalent
• Minimum of two years of experience working with customers in the medical, service or hospitality industries
• Basic understanding of insurance

Hours: Monday - Friday, 8 hours shift, hours between 7am - 6pm

Locations: South Orlando Region (South Kissimmee, Poinciana, Osceola, Buena Ventura Lakes, Lake Nona)

 

For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities.