JOB DESCRIPTION

Front Desk Coordinator – Client Experience, Marketing, Sales & Administrative Support

Position Title: Front Desk Coordinator (Client Experience / Marketing / Sales / Administrative)

Reports To: Clinic Director

Employment Type: Full-Time or Part-Time (Hourly, Non-Exempt)

Preferred Candidates: Medical Assistants (MA) and Certified Nursing Assistants (CNA) located in or near Flowery Branch / Gainesville / Atlanta metro area

ROLE SUMMARY

The Front Desk Coordinator is the first point of contact for clients at IV Nutrition – Flowery Branch and serves as a key ambassador of our wellness brand. This multi-faceted role combines exceptional client care and front-desk operations with proactive marketing, local business development, social media content creation, and light IT/administrative support. The ideal candidate thrives in a fast-paced wellness clinic environment, is passionate about health and customer experience, and can seamlessly support the Clinic Director while helping grow community partnerships and brand awareness.

ESSENTIAL FUNCTIONS

Client Experience & Front Desk Operations

• Greet and welcome every client with warmth, professionalism, and genuine care; create a spa-like, calming first impression.
• Manage the full client journey: check-in/check-out, appointment scheduling and confirmations, payment processing, and follow-up.
• Educate clients on IV Nutrition services, memberships, packages, and wellness benefits in a consultative, non-pressure manner.
• Ensure clients feel cared for and comfortable throughout their visit under the direction of the Clinic Director.
• Maintain a clean, organized, and inviting reception and waiting area.

Marketing, Sales & Community Partnerships

• Proactively reach out to neighborhood businesses, medical offices, gyms, salons, corporate offices, and community organizations to build referral and partnership relationships.
• Identify and support local events, wellness fairs, networking groups, and community activities that align with IV Nutrition’s brand.
• Assist with local marketing initiatives, promotional campaigns, and membership/package sales.
• Track and report on outreach efforts and partnership outcomes.

Social Media & Content Creation

• Create engaging social media content (photos, short videos, captions, stories) that highlights clinic life, client experiences (with consent), services, and wellness education.
• Support consistent posting and community engagement on Instagram, Facebook, and other platforms used by the clinic.
• Maintain brand voice and visual standards consistent with IV Nutrition.