Front Desk Coordinator

At High Companies, “Always give good measure” is more than a motto — it’s the principle that drives everything we do.

Since 1931, we’ve built our reputation on delivering more than expected: more quality, more integrity, and more care. Headquartered in Lancaster, Pennsylvania, High is one of Central PA’s largest employers and home to a diverse family of industry-leading businesses.

From construction and real estate to manufacturing and beyond, we’re united by a shared commitment to innovation, environmental stewardship, and community impact. Our people-first culture empowers every coworker to grow, serve, and lead with purpose.

Looking for more than just a job? Join High Companies — where values guide us, people thrive, and every role has purpose.

In support of that mission, The Full-Time Front Desk Coordinator serves as the first point of contact for visitors and callers, ensuring a professional, welcoming environment and providing comprehensive administrative support to the Office Services Department. The role performs as front desk receptionist in the High Corporate Office Building, promoting a professional and cordial image in attitude and appearance while greeting visitors to the Corporate Office. Complete duties relative to the daily operation of the Office Services Department, dealing primarily with customer service, administrative duties, and other functions. 

This position is based at the Corporate Office in Lancaster, PA (1853 William Penn Way, Lancaster, PA 17601).

This is a full-time, on-site position working Monday–Friday from 7:30 AM to 2:00 PM. Eligible for benefits!

Experience, Training, and/or Education Required: 

• High school diploma or GED
• Valid Driver's License
• Experience in telephone operation and administrative functions
• Experience in customer service
• Excellent organizational and multitasking abilities
• Strong verbal and written communication skills
• Ability to handle confidential information with discretion
• Friendly, approachable, and professional demeanor 

 

Preferred Qualifications: 

• Previous experience in office environment
• Knowledge of Microsoft office
• Knowledge of MRI MYCOI preferred but willing to train

 

Essential Job Functions:

• Deliver exceptional customer service to all visitors, callers, and coworkers, maintaining a positive and professional demeanor at all times.
• Function as the receptionist in a highly professional corporate office setting.
  • Answer and direct phone calls to coworkers.
  • Greet visitors and inform coworkers of their arrival.
  • Maintain building safety by observing protocols and by screening visitors appropriately.
• Due to the nature of the position, punctuality is essential.
• Be knowledgeable of corporate office personnel and their location within the building. Stay current on new hires, terminations, moves within the company, etc., and have a general understanding of coworkers' job functions to appropriately direct calls and inquiries.
• Become familiar with Executive Offices at Greenfield tenants - names and companies - to provide guests with prompt and professional assistance. Call ahead to the EOG receptionist to announce arrival of the guest and direct the visitor to the appropriate area. Ensure an up-to-date tenant list - as provided by EOG coworkers - is available for reference at all times.
• Obtain front desk coverage during scheduled and unscheduled absences (vacation, sick days, etc.) by contacting coworkers who provide this service.
• Receive and sign for packages and inform the appropriate individuals that they are available for pickup.
• Update the company-wide phone directory, coordinating with Telecommunication Technicians and designated coworkers at the various company locations. Print and distribute the directory on a quarterly basis or as needed.
• Support SBUs and SRUs with projects, including mailings (labeling envelopes or cards, inserting contents into envelopes, etc.), and other projects as approved by the Office Services Supervisor.
• Initiate service calls for equipment in the Corporate Office, including the