Front Desk Clerk

Position: Front Desk Clerk 

Who we are:  The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL’s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages.  At PAL, we’re devoted to empowering communities and building the best places to work, and that goes for our own teams too.

Position Summary:

We are looking for a Front Desk Clerk who will be responsible for assisting in the overall administration of the center which includes but is not limited to the following: crowd control and management of the lobby area, professional use of phones, membership registration, documentation of member and staff attendance, distribution of program information to youth, parents and visitors, and other administrative duties as assigned by the center director.

Major Duties & Responsibilities

• With guidelines established by the center director, and with the support of the assistant director and office manager, provide direction to all people entering and using the building with respect to the appropriate use of the facility, especially the first-floor area, copy/coat room, and administrative office.
• From the clerk registrar’s station and lobby area, assist the center director and program coordinator in the distribution of information to staff, youth, visitors, and parents.
• From the clerk registrar’s station and with the assistance of the office manager, ensure that all staff, youth employment workers, teen center and adult night members, and volunteers sign-in appropriately. Also, notify the center director, program coordinator or office manager of lateness and absenteeism.
• Under the director of the office manager, following systems to track member registration and attendance.
• Monitor the professional use of phones and provide direction to staff and youth when necessary.

Knowledge, Skills, and Qualifications

• Demonstrated skills and competencies in managing multiple administrative tasks while meeting deadlines.
• Ability to creatively problem-solve information challenges.
• Professional communication skills, both oral and written.
• Ability to interact professionally and effectively with staff, volunteers, program members, parents, community residents, visitors, and vendors.
• Computer proficiency in Microsoft Word and Excel preferred.
• Familiarity and compliance with office protocols involving dress, demeanor, record keeping, confidentiality, staff meetings, visitors, and employee use of supplies and equipment.
• A minimum of a high school diploma and demonstrated an interest in the pursuit of further education in administration and/or human service. Associate’s preferred.
• A minimum of two years of professional paid work experience in a non-profit youth or social service agency in an administrative capacity.

Compensation: $17.51 Per Hour 

Location: Armory Center