Front Desk Attendant

Department: Parks & Recreation         

Reports To: Administrative Services Manager

FLSA Classification: Non-Exempt

GENERAL PURPOSE:

The Front Desk Attendant will serve as a customer service representative serving the needs of the patrons that enter or call High Blue. They will serve as an ambassador for the High Blue with a cheerful and positive attitude. They will be knowledgeable on all passes, facilities, and programs to be able to answer any inquiries. Incumbent must demonstrate a strong personal commitment to the mission and goals of the Belton Parks & Recreation Department. They will carry out their assigned responsibilities in accordance with the organization’s policies and applicable laws.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties are not intended to serve as a comprehensive list of all duties performed by the individual in this classification, only a representative summary of the primary duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties as assigned.

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  Greet patrons entering the facility, answer questions, take registrations for programs, sell memberships and process requests for facility reservations. Provide receipts for monies received.
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  Handle customer service inquiries and related problems.
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  Be completely knowledgeable of all High Blue & Recreation programs and services to answer questions and/or channel calls to the proper administrative and support staff.
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  Give tours of High Blue to anyone that may be a potential member or renter.
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  Supervise all areas of High Blue ensuring that all patrons adhere to all policies.
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  Supervise all rentals and programs to ensure they run smoothly and adhere to all policies.
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  Open and/or close High Blue.
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  Assist administrative staff with maintenance of all pass-holder records.
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  Assist in training new staff members and maintaining effective working relations with all other part-time staff.
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  Knowledge of computer functions including RecTrac entries of program participants, pass participants, reservations, and cash register.
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  Be knowledgeable and follow procedures regarding money handling.
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  Assist administrative staff with mailings and special promotions.
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  Report any damage or maintenance needs to the Park Superintendent immediately.
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  Assist in building cleanliness, rental/program set-ups and clean-ups when needed.
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  Maintain the front desk area in a clean and organized manner.
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  Other duties as assigned by the Administrative Services Manager

MINIMUM QUALIFICATIONS:

Required knowledge, skills, and abilities:

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  Ability to walk and stand for long periods of time.
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  Ability to use fitness equipment properly and safely.
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  Ability to understand and follow written and oral instructions.
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  Ability to exhibit a positive approach in public contact and a calm nature in problem solving situations.

Education and Experience:

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  High School diploma or GED equivalent preferred.
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  Previous experience in working with children preferred.
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  Current CPR, First Aid, and AED certifications preferred.

Physical Requirements:

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  While performing the duties of this job, the employee is regularly required to reach with hands and arms. The employee frequently is required to stand, walk; and use hands to finger, handle, feel or operate objects, tools, or controls.
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  The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
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  The employee must frequently lift and/or move up to 25 pounds.
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  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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  While performing the duties of this job, the employee occasionally works near moving mechanical parts. 
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  The employee occasionally works in highs, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic chemicals. 
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  The employee is occasionally exposed to risk of electrical shock.