Front Desk and Membership Sales Associate

Scenthound is a dog wellness and grooming concept, our goal is to keep dogs clean and healthy. We provide routine hygiene and wellness care, so dogs can live a longer, happier life. We are membership based and in growth mode!

Who We Are Looking For: We are searching for a goal-oriented team member who has a drive for sales and a passion for customer service. A successful Front Desk/Membership Sales Associate is outgoing, multi-tasker, offers excellent customer services, and is confident selling memberships and services to dog parents. This person must be highly motivated to meet or exceed membership sales goals. We are looking for a compassionate dog lover, and motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
About the Position: The Front Desk/Membership Sales Associate focuses on providing exceptional service to every customer and their dog, educating dog parents on the Scenthound concept, suggesting dog services at check-in, and selling monthly memberships. This position involves driving new member acquisition and ensuring member retention. Building relationships with prospective and current dog parents, manage sales leads/pipelines, and meet or exceed sales targets is a must.

This position requires:

• Customer service experience required (pet, retail, restaurant is preferred) 
• Having sales experience and selling monthly memberships/services is highly desired!
• A passion for dogs and dog wellness
• Computer/ Technology proficiency
• Availability Monday through Saturday 8am-6pm (no evening or Sunday shifts)

Tasks:

• Ability to connect with customers (both canine and human) and provide outstanding customer service
• Confidence in selling monthly memberships and follow up daily with potential new members/customers
• Educate consumers on the Scenthound brand and retail products available for sale
• Greet customers with a smile, check-in dogs, answer phone calls, and respond to emails
• Manage customer profiles/pet records, and rebooking appointments

Perks and Benefits:

• Direct career growth path to Management positions (Assistant Manager) 
• Competitive hourly base pay, plus tips
• Merit-based pay increases, bonus structure based on performance
• Complimentary service membership for your dog

Located at 3830 W Neptune St, Tampa, Fl 33629 in South Tampa Compensation: $17.00 - $21.00 per hour