Front Desk Agent - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Summary 
The Front Desk Agent will welcome and register guests, present statements, check credit and collect payment for departing guests. Shifts run from 7am to 3:30 pm, 3pm to 11:30pm or 11pm to 7am. Must be available to work any shift, 5 days a week.

Job Posting Deadline 
Applications for this position will be accepted until January 20, 2025 

Essential Job Functions
•   Display at all times a friendly, courteous and professional manner in all dealings with guests and employees, 
•   Maintain positive working culture, and professional relationships with all personnel  
•   Perform job responsibilities in line with relevant Forbes 5* Standards 
•   Welcome and register hotel guests 
•   Check guests out of hotel in accordance with procedures 
•   Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out 
•   Manage guest billing, and ensure that guest folios are correctly settled prior to departure 
•   Maintain and update the Hotels’ Guest History 
•   Coordinate with other departments’ daily needs or special requirements for all hotel guests 
•   Record any guest complaints or problems and notify the appropriate individuals 
•   Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request 
•   Be familiar with room and rate availability for current and future dates 
•   Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel 
•   Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required 
•   Relieve Concierge Desk when needed and have knowledge of guest related concierge duties 
•   Distribute hotel keys as necessary 
•   Be knowledgeable about all group and catering events and locations in the hotel 
•   Understand the Hotel Management System as it relates to with check in and check out procedures 
•   Run daily reports as necessary 
•   Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures 
•   Responsible for maintaining cash bank and for daily settling of cash bank 
•   Make Manager aware of guest’s comments and complaints 
•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook 
•   Report to shift on time 
•   Comply with all policies and procedures for the Front Office Department, The Little Nell, and Aspen One 
•   Is familiar with hotel fire and safety procedures 
•   Assist in emergency and security procedures as directed by management 
•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand 
 

Qualifications

•   College degree preferred
•   Previous front desk experience helpful
•   Excellent written and spoken English

Additional Information

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Front Office Manager. Tasks are assigned ac