Front Desk Agent

ESSENTIAL JOB FUNCTIONS

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).

• Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.  

• Follow through on member, owner, and guest requests and/or concerns in a timely manner.

• Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).

• Compute billing charges, collect payments and provide change.

• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).

• Answer the telephone with proper etiquette and transfer calls accordingly.

• Communicate with all internal departments including PBX, housekeeping, engineering, and security.

• Complete Front Desk Agent checklist daily.

• Reconcile end of the day shift report.

• Maintain necessary hard copies of paperwork of all daily operations and file.

• Complete special projects, stocking, list items to be ordered, and daily bucket checks.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures. 

• Performs other related duties as assigned.