Front Desk Agent
Grand Pacific ResortsAbout the role
Job DetailsJob Location: Tapestry Collection by Hilton - Carlsbad, CA 92008Salary Range: $20.00 - $21.00 HourlyFront desk agents interact with guests at multiple points throughout their stay. They typically work near the hotel’s front entrance, so they’re easily visible to guests with questions or concerns. The role involves administrative, customer service and technical responsibilities, such as scheduling reservations.
Common duties include:
Creating and managing room reservations via the hotel’s software
Processing payments for rooms and amenities, such as room service, spa treatments or reservation add-ons like cable services
Greeting and checking guests in
Answering questions and resolving problems, such as towel refills or key card issues
Collaborating with hotel staff, including housekeepers, servers and the engineering team
Documenting reservations, service requests and incidents, such as elevator breakdowns
Following the property’s cash-handling procedures
Qualifications
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