Front Desk Agent

Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

   

The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for an energetic individual to join our Front Desk team as a Front Desk Agent. 

Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees. 

PAY DETAILS:

Hourly Wage of $20.17 

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

What We Provide:

• Employee discounts on thousands of hotels
• Health Benefit programs
• 401k retirement program
• Commission on upsells, paid bi-weekly with regular salary
• Free Parking

Responsibilities:

• Greeting and engaging all guests while taking personal action to accommodate their individual needs
• Creates an unending energetic environment for our guests and team members
• Reviews all guest reservations and plans their accommodation accordingly
• Processes financial transactions and arranges special billing needs when necessary
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
• Manages all guest concerns or requests diligently and without hesitation
• Personally chauffeuring guests to and from various locations in the immediate area using the company van
• Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
• Communicates effectively with all hotel departments to guarantee a seamless guest experience
• Prepares daily logs summarizing communications for management and other shifts
• Responsible for answering and fielding all calls to the hotel, both internal and external
• Maintains the confidentiality and respect of our patrons
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as  needed

Requirements:

• Self confidence
• Strong computer skills
• Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
• Reliable transportation
• Opera PMS experience is a benefit but not a requirement
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

• Occasional lifting of up to 50 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 70 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis