Front Desk Agent (full-time)

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused front desk agent to join their fun-spirited team! Must be able to work mornings, nights, weekends, and holidays.

Hotel Property Overview: The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property located in Bloomington, Minnesota, conveniently situated near the Mall of America, Minneapolis–St. Paul International Airport, and major Twin Cities attractions. The hotel features 253 guest rooms, on-site dining at LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space. The hotel’s design and atmosphere reflect a distinctly Minnesota aesthetic, incorporating warm, modern décor and local-inspired elements that create a welcoming sense of place. The property provides a professional and inviting environment where associates have the opportunity to deliver memorable guest experiences through exceptional hospitality and personalized service.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide.  We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short—and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more. Pay is $17.50, based on experience!  

In your role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the front desk team are dedicated to guest satisfaction, crafting remarkable, seamless experiences from the moment guests arrive. Your efforts will create unforgettable memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs.
• Primarily standing for the majority of the shift.

Qualifications: Education:

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role is required.
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, Excel.
• Previous experience with hotel FSPMS systems is a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including individuals with disabilities and veterans.