Freight Claims Analyst

Job Summary
Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley Act (SOX) requirements, rail carrier liability rules and regulations, transportation contracts, and related company customer consideration practices.

Primary Activities and Responsibilities

• Investigate assigned claims under rail carrier liability rules, regulations, freight claim rules, and contracts.
• Gather and analyze all facts to determine a fair settlement (whether declined or payable).
• Process claim review and settlements in Channel Revenue Management system and upload all supporting documentation for review and a final approval by management.
• Provide updates and supporting documentation to validate claim resolution decisions via claimant's third party vendor sites.
• Prompt review and resolution of all claim disputes and reconsideration.
• Issue third party contractor bills to responsible party and provide electronic packets to support billing and collections as needed by the Damage Prevention team.
• Responsible for handling the entire billing process from creation to final collection.
• Investigate and resolve recharged claims from foreign line carriers promptly and communicate with sales and marketing managers on liability issues as needed.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Managing claims or investigative work

Knowledge and Skills

• Knowledge of liability provisions of transportation contracts and related coverage laws
• Knowledge of freight liability
• Oracle - Oracle web based fluency and BOBJ reports
• INFOPAC
• Legacy system knowledge
• Advanced level of investigation techniques and familiarity with liability provisions and related coverage laws.
• Ability to maintain daily/weekly production quota levels with a high degree of accuracy
• Work under pressure and maintain composure while handling multiple responsibilities.
• Strong sense of urgency, attention to detail and ability to meet short deadlines.
• Excellent verbal and written communication, negotiation, and presentation skills

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Work hours may vary in length and schedule (may include a non-standard work week)

CSX is passionate about building a workforce that reflects the diverse communities we serve, one in which all individuals are valued, appreciated, included, respected and proud to be equal members of our team. We are nationally recognized for our commitment to diversity and inclusion, as well as our support for veterans and reservists. Take the next step and move your career forward with CSX.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team member