Freeway Operations Shift Supervisor

Company Description

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Job Description

AECOM is seeking Freeway Operations Shift Supervisors who are responsible for overseeing the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity of the District’s freeway system.

Among other tasks, Freeway Operator Shift Supervisors responsibilities include:

• The Shift Supervisor is responsible for all Operations Floor activities during their shift.
• Following FDOT District 1 policies and procedures, including the District 1 TMC Operations SOP.
• Following time requirements in the District 1 TMC Operations SOP for event confirmation, RRSP, DMS message posting, FL511 system update, etc.
• Posting detour routes in FL511.
• Carrying out all tasks as detailed in the District 1 TMC Operations SOP.
• The Shift Supervisor will be the central contact for communications with external agencies including voice, mail, fax, Internet and other electronic means during their shift.
• The Shift Supervisor will, as directed, assist the TMC Operations Manager in coordinating information flow within the Operations room and for facilitating response to disasters and high profile special events affecting traffic.
• The TMC Shift Supervisor provides quality assurance on the day-to-day handling of all events in the operations room, including 511.
• The Shift Supervisor will facilitate in the information exchange between the RTMC/STMC operators and with all law enforcement dispatch personnel, ensuring that all operators are aware of relevant information pertaining to their respective systems.
• The Shift Supervisor will act as the TMC Operations Manager/Assistant TMC Operations Manager in their absence in handling and directing communications to the Department, FHP, local police, fire, EMS services, etc.
• The Shift Supervisor is expected to assist the other operators with the ongoing workload.
• The Shift Supervisor will monitor and report any internal and external system
• irregularities: Graphical User Interface (GUI), CCTV, Website, Vehicle Detection System (VDS), DMS, Monitors or Video Switch and other related equipment.
• If requested by the Department, the Shift Supervisor will provide general information and coordinate with District PIO to provide media with nonconfidential information.
• The Shift Supervisor will respond to inquiries from public transportation.
• Receive information on related roadwork, major accidents, etc., that could affect RTMC/STMC operations from outside sources.
• The Shift Supervisor will receive information on special events and convey information on response details, as requested.
• The Shift Supervisor will be responsible, as directed, for reports and data generation including reports, telephone logs, operator performance, incident reports and any other reports that are requested.
• The Shift Supervisor will be responsible for the daily scheduling of all breaks for operations room staff to ensure that there is sufficient staffing in the operations room at all times.
• The Shift Supervisor will ensure the performance of daily maintenance checks of the system and all ITS field devices as directed.
• Assist in the development and maintenance of the inventory database for all equipment residing within the RTMC/STMC.
• Assist in the training of the operators and certification process documentation.
• Coordinate ITS field devices repair and maintenance activities with the ITS IT and Maintenance Vendors.
• The Shift Supervisor will ensure that all equipment outages are reported via the “Help Desk” system.
• Support operation during Emergency Shoulder Use (ESU)
• The Shift Supervisor will ensure all data generated and disseminated by the operations room is concise and timely, including: DMS messaging, text messaging, website messaging, notifications, alerts and any