Fraud & Claims Operations Representative - Bilingual

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Credit Card Fraud & Non-Fraud as a part of Fraud & Claims Management. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

 
In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

• Receive direction from supervisor and escalate questions or issues

• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Bilingual speaking and listening proficiency in Spanish/English

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  Desired Qualifications:

  • Fraud claims, detection, or prevention experience or banking financial operations experience 

  • Experience handling inbound and/or outbound phone calls in a high volume, high production environment 

  • Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues 

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information 

  • Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations 

  • Strong analytical and problem-solving skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communications skills

  • Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers 

  Job Expectations: 

  • Must be able to attend full duration of required training period  

  • This position is not eligible for Visa sponsorship  

  • Ability to work additional hours as needed   

  • Schedule may be eligible for a shift differential under the terms of the shift differential policy 

  • Must work on-site at the location posted  

  • Must take and pass required language assessment.

   

  Training Schedule: 

  • Monday - Friday 8:00am - 4:30pm EST

  • Hours of operations after training: Your regular work schedule will be based on business need and may include working some weekends and some holidays 

Posting End Date: 

7 Aug 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender id