Franchise and Client Success Manager

We’re growing! And adding a NEW position to the team! 

Ready to be a part of something exciting?   

 
What We Offer: 

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Work Location: 

This role is 100% remote and can be based any where in the continental US excluding Los Angeles County:

Franchise and Client Success Manager:

We are currently looking for a Franchise and Client Success Manager that will help and support to the sales and marketing teams by managing customer inquiries, franchisee requests, customer assets and campaigns, and maintain sales-related databases. This role plays a crucial role in ensuring sales and marketing projects, requests, and deliverables are met to improve franchisee and customer satisfaction.

What you will do:

• Help develop and implement client, activation, and utilization campaigns. Leverage sales, marketing, and ops teams to ensure campaigns are executed on schedule
• Set benchmarks to evaluate client campaigns and adjust strategy as needed to help achieve sales goals
• Collaborate with sales team to support in contract management to ensure timely review and follow up on outstanding agreements
• Perform annual review of client campaigns and update sales and marketing materials, DOC maps and contacts as needed
• Manage sales and marketing requests from the franchise network and collaborate with sales and marketing teams to ensure we are following up and completing franchisee requests in a timely fashion. (IE, Zendesk, CoStar, Mobile App, Etc.)
• Manage SRM and SMR mobile app. 
  • Work with developers to ensure app is working as intended. 
  • Collaborate with internal & external team members on identifying and implementing enhancements. 
  • Drive usage/adoption with franchisees, sales teams and customers. 
• Help develop, schedule and host trainings as needed. 
• Set and host franchise facing webinars.
• Monitor Zendesk tickets daily and route to appropriate team members.
• Document customer interactions and maintain data related to activities.
• Support FSC & Franchise initiatives (IE, Sales Society, Local Sales Activation, Event Tracking ROI).
• Support Luxor Maintenance and Implementation internally and externally.
• Management of Weather Mapping Platform(s).

What you will bring: 

• Project management, organization, multi-tasking, and prioritization skills
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills. 
• Strategic and innovative thinking skills.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Ability and willingness to travel as needed for business unit, including overnight.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to learn new systems and software quickly
• Bachelor’s Degree or equivalent.
• At least five years related experience required. 
• Sales or Marketing experience in the service industry preferred.
• Multi-unit franchise experience preferred.

About ServiceMaster Brands

ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Ma