Forward Deployed Engineer

Arkestro’s Predictive Procurement accelerates enterprise spend transformation, using AI and game theory to unlock trapped savings and reduce risk, enabling teams to influence significantly more spend. By combining AI with deep Negotiation Science, Supplier Science, and Process Science procurement teams can improve win-rates while strengthening supply chain agility.

As a fast-growing tech company, we’re looking for builders and innovators — people who thrive in the face of ambiguity and who have a selfless dedication to do whatever it takes to make Arkestro and our customers successful. We believe in egoless execution and we are looking for people who will work together to solve hard problems. If you're excited to help shape our future, contribute to our company culture, and help to drive our business forward there is a tremendous opportunity for you here at Arkestro! See Arkestro in action at arkestro.com.

About This Role

We're looking for a backend engineer with customer-facing experience to pioneer our Forward Deployed Engineering function. You'll build integrations between our Rails application and Fortune 500 procurement systems, while also contributing to core product development when not engaged with customers. This person will own end-to-end technical implementations, architect custom integrations, and transform how the world's largest enterprises approach procurement through Arkestro's predictive technology.

This is a founding role in a new function at Arkestro. You'll define how we scale technical deployments to 50+ Fortune 500 customers, build the playbooks future FDEs will use, directly influence product strategy based on what you see in the field, and establish yourself as the technical partner for enterprise procurement transformation.

Responsibilities

• Own customer deployments end-to-end: Lead technical implementations from architecture design through production, serving as technical advisor and managing cross-functional teams to deliver on time
• Build integrations at scale: Design and implement robust integrations between enterprise ERP systems and Arkestro's platform, handling complex procurement workflows and business logic
• Deliver customer-specific features: Rapidly prototype and ship functionality that addresses unique enterprise requirements while building reusable patterns
• Pioneer our deployment methodology: Create the playbooks, tools, and frameworks that will scale our technical deployments from 5 to 50+ Fortune 500 customers
• Drive technical relationships: Serve as the primary technical point of contact, translating between business and technical stakeholders

Technologies and tools we use:

• Backend Systems: Ruby on Rails, PostgreSQL, Redis
• Data Platform: Snowflake, dbt, Prefect, Python
• Frontend: React, TypeScript
• Cloud & DevOps: AWS, Kubernetes, Docker
• Monitoring & Operations: GitHub, DataDog, Jira, Confluence, Sentry, PagerDuty, Slack

Preferred Qualifications

• 5+ years in customer-facing technical roles (consulting, solutions engineering, or technical architecture)
• 3+ years integrating enterprise systems via APIs, REST, SOAP, and other protocols
• 5+ years building production backend services with Ruby on Rails
• Strong understanding of SQL databases and ORMs (especially ActiveRecord)
• Experience with enterprise ERP/procurement systems (SAP Ariba, Coupa, Jaggaer, GEP, etc.)
• Excellent communication skills - able to translate between technical and business stakeholders
• Track record of successful customer implementations
• Comfort with ambiguity and rapidly changing requirements
• Strong project management skills with ability to juggle multiple customer implementations
• Willing to travel 25-35% during peak implementation periods

Bonus Qualifications

• Experience building production data pipelines and ETL/ELT workflows
• Experience with Python for scripting and automation
• Experience with procurement or supply chain domains
• Cloud platform experience (AWS preferred) including serverless architectures
• Experience with Kubernetes and container orchestration
• Knowledge of dimensional modeling and data warehouse design patterns

Pay Range$170,000—$210,000 USD

Arkestro is committed to providing our employees with a benefits package designed to give y