Food Program Associate

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Workplace Experience (WX) is responsible for the design, build, and operations of all Snap workspace globally. The team includes Portfolio Management, Design & Construction Management, Data, Technology & Planning, Workplace Operations, Food and Onsite Events. Our mission is simple: We help Snap get together and get to work. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community. 

We’re looking for a Food Program Associate, to join the Workplace Experience (WX) Team at Snap Inc! You will play a key role in executing our food program across the AMER region. Based in our Santa Monica Headquarters, you’ll support our team in ensuring the regional program and local service delivery is maintained to a high standard and in compliance with local, regional and global policies and guidelines. Working closely with a wide array of internal teams as well as external partners, you will play a key role in supporting the delivery of onsite food through varied modes including onsite cafe, catering, food delivery credits in servicing our daily food program as well as catering for meetings and events and the overall employee workplace experience on a day to day basis. This role will partner closely with our third-party facilities/workplace team, HR, Procurement, Finance, Security, IT, business leaders, and other cross-functional partners to provide services and programs that exemplify Snap’s values: Kind, Smart, and Creative.

What you’ll do: 

• Partner with the Food Program Lead and other team members to support program execution, track vendor and financial workflows, and ensure consistency across sites and regions

• Champion the food program experience, reflecting Snap’s values and creating a welcoming and inclusive workplace

• Coordinate vendor communications and help evaluate service quality (e.g., CSAT, food safety, satisfaction); escalate issues to the FPL or Program Manager as needed

• Contribute data and insights to RFP processes, service reviews, and strategic planning

• Gather and maintain data from surveys, MK templates, CSAT, and financial dashboards; ensure accuracy and consistency across datasets

• Conduct cost-effectiveness and trend analysis to surface areas for improvement

• Prepare and distribute recurring reports, including vendor audits, performance summaries, and project timelines

• Support financial tracking by organizing documentation and collaborating with the FPL and Finance Analyst

• Serve as the primary contact for meal credit administration and related questions

• Facilitate clear communication between the food team, vendors, and cross-functional partners

• Track and respond to food-related inquiries and feedback; document recurring issues and assist in escalation

• Partner with Regional Food Program Lead to ensure consistency and alignment across sites.

Knowledge, Skills, and Abilities:

• Possess a self-motivated work ethic with a sense of urgency, capable of thriving in a fast-paced environment

• Extremely detail-oriented, demonstrating exceptional organizational skills

• Excellent communication abilities, both written and verbal, with the capacity to engage effectively with both internal and external stakeholders

• Strong financial skills, including the ability to review, analyze, and report on financial documents and proformas

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