Food & Beverage Associate II

Who We Are: 

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

The Role

New York City, NY

Shift: Mon - Fri 7:00 AM - 3:30 PM

Crafty's Food & Beverage Associate IIs — known internally as "The Independent Contributor" — are the versatile backbone of our in-office Concierge pantry program. Ready for immediate deployment to any site, they navigate new client spaces and execute any tasklist successfully without a prior walkthrough.

This is a high-energy role for people who thrive with independence and derive genuine satisfaction from an organized, elevated space. The F&B Associate II is typically trained across 15+ locations, is on call for coverage needs, and independently travels to assigned locations each day. This role also takes on increased "Day-of Leadership" and implementation oversight responsibilities — including QC checks and peer support when assigned.

Crafty is looking for a F&B Associate II whose responsibilities will include:

• Merchandising: Take pride in your spaces by owning clients' office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete pre/post route paperwork

This role is a full-time, hourly role within Crafty. This role supports multiple of our New York City clients Monday through Friday 7:00 AM - 3:30 PM by meeting the skill-based qualifications below:

Required Attributes

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient: Highly adaptable; can transfer skills learned at one client location to another to quickly get up to speed on the operating rhythms of a new location — without a walkthrough or prior briefing. Comfortable traveling independently between multiple client sites each day and confident stepping into unfamiliar spaces and making them better.
• • Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative:
• • Peer coach; have mastered our operational best practices and equipment SOPs to the point that they can train their peers. Trained in executing a quality control check and providing constructive, actionable feedback
  • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performanc