FLEX Senior Manager, Product Operating Model Design

This is a temporary position. Upwards of 25% travel as required to conduct the work.

Job Summary:

The Flex Senior Manager, Product Operating Model Design partners with business units and product and technology leaders to help define target user experiences, map end-to-end journeys, and translate insights into the capabilities needed to enable effective agile team structures and drive successful product transformation outcomes. This role supports the design and operationalization of fit-for-purpose product operating models (ways of working, governance, decision rights, funding, talent/skills, and tooling) that accelerate value delivery, improve customer and associate experiences, and increase organizational agility.

Reporting to the Flex Senior Director, Product Operating Model Design, the Senior Manager will work closely with business unit leaders and partners across product management, technology, design, data, and transformation to align strategy to execution and embed new ways of working across teams.

Key Responsibilities:

Product Operating Model & Agile Team Design

• Support business units in defining target user experiences, mapping customer/associate journeys, and translating insights into product and platform capability roadmaps.
• Design and document agile product team topologies (e.g., value streams, product lines, platform teams) including roles, responsibilities, interfaces, and capacity assumptions to enable scalable delivery.

Operating Model Governance, Funding & Ways of Working

• Develop product operating model components including governance forums, decision rights, intake/prioritization, portfolio sequencing, and outcomes-based metrics.
• Help establish funding and capacity allocation approaches (e.g., product/value stream funding) and connect investment decisions to measurable business outcomes.
• Define and standardize core ways of working (planning, discovery/delivery, dependency management, release management, and value measurement) aligned to enterprise agile practices.
• Partner with business and technology leaders to identify operating model gaps and implement pragmatic solutions that remove friction, clarify accountability, and improve time-to-value.
• Create and maintain operating model artifacts and playbooks (operating model blueprint, RACI, team interaction model, ceremonies, dashboards) that enable consistent adoption across teams.
• Produce and maintain operating model and transformation reporting (KPIs/OKRs, flow metrics, adoption measures, benefits tracking) to support governance forums and decision-making.

Transformation Program Leadership & Change Enablement

• Lead workstreams within multi-workstream product transformation programs from diagnostic through design and implementation, ensuring clear scope, integrated plans, risk/issue tracking, and measurable outcomes.
• Facilitate executive and working sessions to align stakeholders on the target operating model, transition approach, and impacts to teams, leaders, and partners.
• Partner with HR, capability/coaching, and mobilization teams to develop and deliver enablement (training, coaching, leader routines) that builds product, agile, and change capabilities.
• Implement adoption and sustainability mechanisms (leadership rhythms, coaching model, communities of practice, inspection/adaptation loops) to embed new ways of working.

 

Required Experience and Skills

• 5-8 years of experience in management consulting, internal consulting, product operations, transformation, or strategy roles, with demonstrated success delivering complex change initiatives.
• Strong proficiency in product operating model design concepts including value streams, team topologies, governance, decision rights, funding/capacity models, and performance management.
• Ability to support definition of user experiences, map journeys, and translate customer/associate needs into capability requirements and prioritized roadmaps.
• Program and workstream leadership skills, including stakeholder management, facilitation, structured problem solving, and benefits/OKR tracking.
• Experience partnering with product, design, engineering, data, and business teams; comfort operating in ambiguity and driving alignment to decisions and action.

Suggested Desirable Skills

• Experience with product and