FLEX Installation Coordinator, Project & Deployments

This is a temporary position.  

Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada. Initial primary assignment will have the candidate responsible for project coordination of Property Management Systems infrastructure replacements and upgrades for US and Canada. Influences various stakeholders across the enterprise to ensure that the needs of the organization are met in the functionality and deployment of initiatives. Models aspects of a project planning framework to ensure the functionality, deployment and support needs are well documented, communicated and met through high-profile initiatives. Accountable for services being created and delivered in accordance with service level agreements, department’s internal criteria and with high customer satisfaction. Facilitates the successful execution of all deployment activities for assigned projects.  Liaises with peers with the US/CAN technology team and broader global technology and operations organizations as required.  Manages vendor responsibilities when applicable. Occasional travel may be required.

CANDIDATE PROFILE 

Required Experience & Education

 

• Undergraduate degree or equivalent combination of education, technical training, or work/military experience
• 1+ years’ experience managing technical and/or technical implementation/deployment projects that include software and hardware upgrades
• 3+ years’ experience/proficiency with Microsoft Office Suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Skype, Visio, Teams)
• Ability to travel occasionally
• Availability to work outside of traditional business hours to facilitate project events as needed

 

Preferred Qualifications and Experience

 

• Working knowledge (back-end) of Opera PMS 
• Strong business acumen and understanding of hotel operations and processes
• Experience with agile concepts
• Experience in developing effective business relationships with peers, stakeholders, and other leaders
• Experience in managing a project team, including problem identification/resolution, negotiation, and conflict management skills
• Working knowledge of Marriott Information Technology standards
• Experience in change control processes
• Strong organizational, written, and verbal communication and presentation skills

 

Candidate Attributes:

• Input to strategic planning and thought leadership
• Excellent listening and documentation skills 
• Solid organizational and analytical skills for planning, coordinating and monitoring implementations
• Ability to identify and recommend approaches to address risks in a positive manner
• Effective presentation and public speaking skills
• Negotiate issues resolution with key stakeholders, including senior leaders
• Ability to consistently negotiate a “win-win” outcome
• Ability to work independently with minimal supervision

 

CORE WORK ACTIVITIES 

Leadership

• Represents the stakeholders’ technical and operational interests in the development and design, functionality, deployment and support of initiative

 

• Aligns and partners with project teams and change management forums to contribute to the overall messaging. Functions as a key resource in managing change for US & Canada stakeholders

• Communicates and leads change management efforts for stakeholders in support of technology initiatives
• Serves as the liaison across disciplines as needed for successful project deployment and operations.
• Participates in beta and pilot processes, evaluating the product capabilities against functional requirements, operational and technology standards 
• Reviews and improves implementation methods to reduce project costs and increase effectiveness without jeopardizing objectives
• Collaborates with designated business, brand and operations representatives to ensure systems are evaluated, and operations are ready to receive new technology and upgrades. 

 

Managing Execution/Building Relationships 

• Identifies deployment opportunities and partners with various teams to evaluate and implement solutions. 
• Manages the deployment plan and schedule for software, bug fixes and hardware upgrades  
• Establishes a communication plan for various stakeholder groups and properties; sets meaningful expectations. 
• Assesses hotel infrastructure and hardware to inform deployment and support needs
• Serves as an escalation point-of-contact for the Continent teams and is a liaison betw