Fleet Telematics Supervisor

Description

Purpose:  

The Fleet Telematics Supervisor is responsible supervising the members of the Fleet Telematics team as well as supporting and installing all fleet related onboard computer systems, software, and hardware, while providing support to the Command Assurance team. This is a working supervisor position.

Essential Functions:  

• Provides leadership and direction to all members of the Fleet Telematics team in accordance with all company mission, vision, values and policies and procedures.
• Provide technical assistance and support for fleet communication related incoming queries and issues related to onboard computer systems, software, and hardware, as well as performing installation of onboard systems. (Ask questions to determine the nature of the issue; Walk user through problem-solving process; Follow up with user to ensure issue has been satisfactorily resolved) 
• Update and maintain inventory of company logistics and communication hardware and software systems.
• Provide support for operator possessed communication devices including smart phones, CB radios and two-way company radios.
• Provide administrative support for logistical communication and fleet maintenance web portals and applications.
• Communicate and work with external vendors to support IT staff with logistics communication IT related upgrades and/or upfits, always anticipating life cycle and upgrade needs.
• Research and communicate information related to any logistics communication systems and services as needed.
• Retain documentation of configurations for logistics communication hardware and software.
• Analyze reports for onboard systems and report current status to Supervisor and Fleet Manager weekly.
• Train and monitor operators in relation to onboard systems, ensuring that the full use of the communications systems is being utilized.
• Ensure that all company safety regulations and policies are followed at all times. 
• Ensure that all company environmental regulations and policies are followed.
• Ensure that all company policies and procedures are adhered to, including but not limited to maintaining company network and device securities.
• Other duties as assigned.

Requirements

Minimum Requirements:  

• Prior leadership experience in the telematics field.
• Associates degree in Computer Science/Information Technology preferred
• Proven experience in providing logistical communication support.
• Light mechanical and electrical experience preferred.
• Working knowledge of logistical onboard equipment such as Trimble, Command Alkon, Keep Trucking Electronic Log and Smart Drive Camera Systems is preferred.
• Excellent interpersonal skills for customer service.
• Must be a self-starter, possessing strong time management skills
• Ability to effectively communicate across organizational levels.
• Ability to utilize independent judgment.
• Must possess a clean driving record
• Ability to read, write, and speak English.
• Ability to work overtime as needed.

Physical Demands:

• Ability to safely lift a minimum of 50 lbs.
• Ability to work in extreme weather, including but not limited to high heat, low temperature, and high sun environments.
• Ability to sit and stand for long periods of time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.