Fleet Services Specialist

As a Fleet Services Specialist at Merchants Fleet, you will play a crucial role in delivering exceptional support to our clients, vendors, and internal stakeholders. You will serve as a subject matter expert, handling product inquiries, managing client escalations, and ensuring operational excellence across assigned products. This position requires a strong focus on customer satisfaction, process improvement, and collaboration with various departments to uphold best practices. 

 

Key Responsibilities: 

• Support product requests from internal and external clients, ensuring timely and accurate resolution of issues. 
• Act as a subject matter expert for products and vendor interfaces. 
• Establish and maintain strong client and vendor relationships. 
• Document standard operating procedures and contribute to process improvement initiatives. 
• Utilize TotalView and Salesforce proficiently to manage client interactions and data. 
• Collaborate with management on refining operating procedures and conducting training for new hires. 
• Assist with reporting, billing processes, and cross-departmental training initiatives. 
• Research complex transactions and provide consultative advice to clients. 

Skills Required: 

• Strong organizational and time management skills. 
• Intermediate to expert level proficiency in Excel. 
• Excellent written and verbal communication abilities. 
• Ability to prioritize tasks effectively and work both independently and in a team. 
• Exceptional problem-solving skills and attention to detail. 
• Ability to build rapport with diverse stakeholders and maintain professionalism under pressure. 
• Experience in product management or development preferred. 
• Proficiency in Microsoft Office suite. 

Experience: 

• 4+ years of experience in product management, customer service, or related fields. 
• Background in fleet management or automotive industry is advantageous. 

Education: 

• BA/BS degree required. 

 

Connect With Me on LinkedIn to learn more - linkedin.com/in/chipclarke 

 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.  

 

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

 

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