Financial Systems Engineer

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

What's the opportunity? 

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company.

We are seeking an experienced Financial Systems Engineer - NetSuite to provide technical development, and customization of our Enterprise Systems team. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into technical solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite development, integrations, and customizations. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative

What will I be doing? 

• Design and configure customizations in NetSuite utilizing all customizable objects in NetSuite including custom records, lists, segments, and mass updates. 
• Write and deploy SuiteScript solutions and workflows to automate business processes, extend native functionalities and address system limitations
• Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies.
• Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations.
• Utilize NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases. 
• Identify opportunities for process optimization within NetSuite, recommending and implementing improvements.
• Author detailed design/specification documents capturing workflow processes, use cases, exception handling and test cases
• Collaborate and communicate efficiently with teammates, stakeholders and other engineering partners to ensure alignment on requirement, scope and use cases

What skills do I need? 

• Minimum five years of experience in administrating and developing in NetSuite ERP
• Proven expertise with NetSuite SuiteScript 1.0 and 2.0 development and deployment, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
• Strong understanding of NetSuite's architecture and its customization capabilities (e.g., SuiteFlow, SuiteScript, SuiteTalk, and SuiteBundler).
• Experience with RESTlets, Web Services, and integrating external systems with NetSuite.
• Good Knowledge of NetSuite modules (Basic Accounting, OneWorld, SuiteAnalytics, etc.).
• Experience in working with NetSuite ODBC, relational databases, SQL, and data management.
• Familiarity with NetSuite best practices and methodologies.
• Strong problem-solving and analytical skills.
• Tech knowledge:
  • SuiteScript (1.0 & 2.0)
  • SuiteFlow, SuiteTalk and SuiteBundler
  • NetSuite default connectors(Coupa, Ad, etc.)
  • Custom API integration and data pull 
  • NetSuite ODBC reporting
  • SQL reporting
  • NetSuite Customization and Configuration
  • Version Control and Collaboration Tools (Git, Jira, etc.)

Bonus skills & attributes 

• NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
• Previous experience in high tech industry or relevant consulting fields in a similar role

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!