Financial Support Business Analyst

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis’s Financial Support Office – National Accounting and Customer Support (FSO NACS) is seeking Business Analysts to join our Operations Team.
FSO NACS provides customer support to institutions utilizing Federal Reserve Accounting services.

You will be a key team member of the operations (OPS) Team who support the 12 Federal Reserve Banks. This team is part of the NACS Division which is part of the Financial Support Office (FSO) and provides general ledger and customer accounting, including depository institution (DI) and billing for the FSO.

For applicants residing in Minnesota: This position requires regular on-site presence. This position does not sponsor employment visas.

There are two vacancies that will be filled at either a Business Analyst I or II level. To be considered at either level, you must meet the required education and relevant years of experience for each of the levels.
 

Overview of Responsibilities at the BA I level:

• Participate in the collection, preparation, analysis, and tracking of customer service requests for new Federal Reserve services or changes to existing services.

• Provide basic analytical support for Financial Institutions and the Federal Reserve or other federal agency staff and management in resolving routine customer, operational, and business issues. Escalating to experienced staff when necessary.

• Provide basic support for external and internal customer inquiries via phone or email.

• Monitor and verify adherence to policies, procedures and standards for new and existing account and service setup.

• Track quality measures, identify trends, and prepare performance metrics reports aligned with departmental goals and objectives.

• Function well in team-oriented environment while working in proximity with other employees from across the System

• Participate in, or support, the analysis and enhancement of business functions and operational processes.

• Participate in, or support, preparing and/or revising communications, including proposals, reports, and presentations.

• Participate in departmental risk identification activities, conduct COSO testing and documentation, and complete security assurance risk management processes.

Required Education and Years of Experience for Business Analyst I:

• BA I: Minimum of one (1) year experience direct work-related experience. Experience in business operations or financial environment preferred

• Experience with enterprise accounting applications and MS Power Platform.

• Experience in supporting and contributing to multiple assignments.

Overview of Responsibilities at the BA II level:

• Participate in the collection, preparation, analysis, and tracking of customer service requests for new Federal Reserve services or changes to existing services.

• Provide intermediate analytical support for Financial Institutions and the Federal Reserve or other federal agency staff and management in resolving routine customer, operational, and business issues.

• Provide intermediate support for external and internal customer inquiries via phone or email.

• Monitor and verify adherence to policies, procedures and standards for new and existing account and service setup.

• Track quality measures, identify trends, and prepare performance metrics reports aligned with departmental goals and objectives.

• Function well in team-oriented environment while working in proximity with other employees from across the System

• Participate in, or support, Federal Reserve or federal agency initiatives, collaborating across Federal Reserve business areas and communicating with stakeholders at all levels.

• Support or facilitate the development and implementation of peer-to-peer training sessions and required materials; in-person or virtually.

• Participate in, or support, the analysis and enhancement of business functions and operational processes. Participate in, or support, preparing and/or revising communications, including proposals, reports, and presentations.

• Participate in departmental risk identification activities, conduct COSO testing and documentation, and complete security assurance risk management processes.

Required Education and Years of Experience for Business Analyst II:

• BA II: Minimum of three (3) years of direct work-related experience. Experience in business operations or financial environment preferred.

• Experience with enterprise accounting applications and MS Power Pl