Financial Solutions Representative

Our partner is currently seeking a Financial Solutions Representative/Collector to join their team in Millcreek, UT. The primary responsibility of this position is to carry out collection activities for delinquent accounts. The collector will review accounts, assess reasons for delinquency, and contact clients to resolve outstanding payments. The role requires utilizing various techniques to facilitate prompt collection on delinquent accounts, including accounts that are 30 to 60 days past due, charge offs, foreclosures, repossessions, and negative accounts.

Responsibilities:

• Provide outstanding member service by adhering to service standards and core values.
  
• Follow up on delinquent accounts through telephone calls, personal contact, and correspondence to secure satisfactory resolutions.
• Discuss potential financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangements.
• Make early contact with clients to collect outstanding payments and keep them informed of account status.
• Utilize effective human relations skills and persuasion to maintain a positive company image in challenging situations.
• Maintain accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
• Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Collaborate with internal departments to gather information and resolve member issues, ensuring efficient and effective collections processes.
• Maintain confidentiality of member information and transactions.
• Maintain a professional and courteous attitude with all individuals.
• Stay updated on collection regulations and industry best practices to ensure compliance.
• Possess basic computer operating skills, including email and Microsoft Office applications.
• Attend meetings as required and maintain a professional appearance and attitude.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Knowledge of collection procedures and related laws and regulations.
• Basic understanding of U.S. Bankruptcy Code.
• Ability to work independently and in a team setting, prioritize tasks, and meet deadlines.
• Effective communication skills in both English and Spanish preferred.
• 1-2 years of experience with collections preferred.

Benefits

• Competitive hourly pay based on experience.
• Full-time position (40 hours per week).
• Health, dental, life, short-term and long-term disability insurance.
• 401k with up to 10% contributions from the employer.
• 34 paid vacation, holiday, volunteer, and wellness leave days per year.

Our partner is an Affirmative Action/Equal Opportunity employer. Reasonable accommodations will be provided to individuals with disabilities upon request. Minorities and women are encouraged to apply.