Financial Counselor

PURPOSE STATEMENT

 

ESSENTIAL FUNCTION

1. Responsible for auditing the admission packets and for the verification of benefits and all patient demographic information entered into the patient accounting system.
2. Financial counseling patients and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patients regarding their benefits and financial obligations.
3. Completing financial disclosure paperwork with patients that request assistance. Verifying via Equifax patient income and expenses.
4. Complete adjustment forms for approval.
5. Complete promissory notes for patients that request payment arrangements.
6. Update on a daily basis the upfront collection log, charity log, and administrative adjustment log. Review with BOD on a weekly basis.
7. Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
8. Manage daily productivity via patient accounting system and productivity reports.
9. Prorate patient accounts and monitor that balance due is in the correct financial class.
10. Weekly reporting to BOD an overview of the week and participate in AR meetings.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent.
• Minimum 5 years of job-related experience.
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
• Knowledge of office administration procedures with the ability to operate most standard office equipment.
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
• Capable of working within established policies, procedures and practices prescribed by the organization.
• English sufficient to provide and receive instructions/directions.

 

 REQUIREMENTS:

• Must be able to perform essential functions listed on the job description, with or without reasonable accommodation.
• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.