Financial Care Counselor (Commitment Bonus Eligible)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

 

 

*** DUHS Commitment Bonus Program: $5000.00 (paid in 2 installments over 12 months - 6-month increments) ***

* Only new hires who have not worked for Duke University in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.

 

 

Occ Summary

Coordinate and participate in a variety of duties associated with the daily clinic preparation process, including patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling, and referral management.

 

Work Performed

 

Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash, and collection bags. File history sheets, ancillary reports, and all other required patient record documentation. Return medical records. Attach HIPPA or Medicare documents to the encounter forms. Check-in patients upon arrival at the practice. Identify the correct patient information in Maestro Care. Verify the patient's demographic data. EditMaestro Care as needed. Accurately identify the appropriate account for the patient visit. Present and educate patients on the required forms and obtain signatures as required by policy and procedure. Completes all Maestro Care check-in files and manages all appropriate alerts.

 

Collect and post co-payments and balances on accounts due. Imprint all patient-specific chart documents and requisition/transmittal documents. Copy, file, and distribute insurance cards as indicated by procedure. Coordinate all labs and procedures as requested. Maintain private physician-officiated charts. Prepare the encounter forms. Investigate and account for missing counterforms. Audit encounter forms for completeness and accuracy before reaching. Batches encounter forms or charge postings in Maestro Care. Schedule tests and procedures.

 

Complete and distribute ancillary service requirements. Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on the insurance plan. Check-outpatients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician's name, and sending messages to physicians, nurses, and others. Report to the referring physician and schedule tests and procedures.Answer telephone medical information from patients and refer physicians accurately, completely, and timely. Disseminate messages according to communication standards

 

Knowledge, Skills, and Abilities

 

Strong verbal and written communication. Basic PC and data entry skills. Know the basics of medical terminology and telephone etiquette. Demonstrated ability to organize and prioritize work, provide oral and written instructions, act tactfully with customers, and establish and maintain effective relationships with others. Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

 

Level Characters sticks

 

This is a floating position and may require some travel.

 

 

 

 

 

 

 

 

Minimum Qualifications

 

 

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related businesses.

 

Experience

 

Two years of experience working in hospital service access, clinical service access, the physician's office, or billing and collections. Or an associate's degree in a healthcare-related field and one year of experience working with the public. Or a bachelor's degree and one year of experience working with the public.

 

Degrees, licenses, and certifications

 

None required<