Financial Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This role is primarily responsible for assisting with collections of past due customer accounts for CyberSource, a division of Visa.  Visa is looking for a Financial Analyst with the ability and willingness to learn and assist with revenue operations processes – primarily the collections and balance resolution processes but will be involved in other processes as well.  This position requires the ability to learn quickly and work independently in a fast-paced, entrepreneurial environment, as well as strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners.

Essential Functions:

• Collaborate with sales, customer support, and other internal functions to resolve balances. Strong interpersonal skills are required
• Contact customers with past due balances by email and phone to request payment and resolve balances, including providing invoices, statements or other documentation to customers
• Interact professionally and calmly with customers who dispute balances
• Understand collections processes, timelines and appropriate practices across multiple geographies and business units
• Understand contract and pricing arrangements with customers to verify balances are correct and collections efforts are in accordance with the contract
• Manage multiple tasks simultaneously & meet deadlines, which involves strong planning, organization, and problem solving skills
• Work comfortably and independently in a fast-paced, entrepreneurial environment
• Perform special projects and ad-hoc analyses as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

BASIC QUALIFICATIONS

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree.

PREFERRED QUALIFICATIONS

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Strong customer support experience and attitude
• Strong analytical and problem solving skills required
• Must be comfortable working with a heavy volume of data
• Detail-oriented, self-starter, with proven ability to work independently and in a cross-functional environment with minimal supervision
• Ability to perform under pressure with tight deadlines and accustom to a fast-paced and often ambiguous environment to drive results
• Ability to contribute new ideas and solutions for current processes and to address business challenges
• Strong organizational and project management skills, Abilities to plan, organize, and adapt within a multi-tasking environment, requiring simultaneous management of multiple issues and projects
• Self-motivated and be willing to utilize and learn new technology to solve problems
• Proficient with MS Word and Power Point
• Good written and verbal communication skills
• Degree in Accounting, Business, Finance or a related field preferred
• Strong collections experience preferred
• Strong skills in MS Excel. Knowledge of databases helpful
• Experience working in an e-commerce environment with an understanding of payment industry is a plus

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office e