Financial Aid Document Advisor

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer.
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Summary:

Reviews financial aid student files for accuracy.  Provides direct support to the team to ensure policy and compliant

procedures are adhered to.  Ensures excellent customer service skills in every interaction.  Gathers required documents,         reviews and processes verification.   This position is best suited for someone who prefers a fast-paced environment,

adapts to change, is detailed, highly organized and actively engaged with students.

 

Essential Duties and Responsibilities:

1. Quality Assurance: Improve current error rate by implementing quality assurance process and measures.  Uses CRM, Banner and the other third-party systems (CPS, COD and NSLDS) to report or correct student/or parent information.
2. Compliance & Policy: Responsible for accurately managing verification process by ensuring all student files meet policy and compliance regulations.  Report to the Online Financial Aid Director any activity or incident which may not be in compliance with all state and federal regulations and or, systems guidelines.
3. Goal Achievement: Effectively identify and track the current financial aid process to meet packaging goals.  Follows-up on all items preventing or delaying the awarding process to ensure student’s financial aid file is complete and ready to be originated and disbursed at or before the end of the semester. This includes contact with external and internal departments. 
4. Customer Service: Maintain high customer service standards in the area of Financial Aid. Delivers award letters to students to maintain service level commitments.  Promotes communication among various internal departments regarding student financial practices, policy interpretation, problem resolution to improve operating efficiencies and service while complying with Bryant and Stratton policy, procedures, state and federal law.
5. Problem Solving: Manage multiple projects facilitating a team approach to problem solving.

 

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

• Bachelor’s degree
• 3+ years experience in a fast-paced customer service environment
• Internet savvy with multiple browsers
• Experience using multiple computer applications to conduct research
• Customer service phone skills

Physical Demands and Work Environment:

 

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

 

Background Check or Licensing Requirements:

 

This position requires the successful completion of a criminal background check.

 

SALARY:  

$40,000 - $46,000 ($19.23 - $22.12 per hour)  

This position is eligible for overtime.   

 

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for the