Financial Adjustment Specialist

Job Family

Customer & Business Documentation

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Research, plan, and execute financial transaction corrections at the plan or participant level for retirement plans. Determine the nature of errors and provide consultation and recommendations for correction and error avoidance. Work closely with Accounting, Compliance, internal operation groups and processing teams to establish correction strategies.

Job Description

Responsibilities

• Analyze errors to identify the cause and determine corrective action(s) related to remittances, loan repayment, transfers, loans, withdrawals, and expenses. 
• Interpret error messages and apply documented error resolution.
• Conduct error analysis to research the nature of errors and identify appropriate resolutions.
• Communicate procedural recommendations and/or technology improvements to avoid future errors.
• Work with internal customers to obtain client notifications of the error approval of correction strategy.
• Provide internal customers with basic system advice and direction regarding processes and procedures.
• Perform self-quality checks, and peer/management quality checks.
• Assist with correction projects.
• Adhere to PARIS system security standards to make table updates.
• Research and process social security number corrections.
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