Finance Operations Team Lead (Acting)

General information

Name Finance Operations Team Lead (Acting) Ref # 50595 Date Wednesday, June 25, 2025 Full / Part Time Full Time

Description & Requirements

Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make. 

Our current Finance Operations Team Lead is embarking on an exciting internal secondment with our Transformation team and we now have an opportunity for an experienced finance team leader to join us on a fixed-term basis.

About the role

• Lead a team of onshore Finance Operations Officers responsible for Accounts Payable, Accounts Receivable and Banking reconciliation activities.
• Work collaboratively with our off- shore partner to ensure effective and efficient delivery of business outcomes.
• Ensure effective workflow management
• Undertake regular coaching and feedback conversations with the team
• Organise training sessions for cross functional upskilling to support an agile, responsive and flexible team
• Undertake daily review and monitoring of key performance metrics, supporting the team to meet targets.
• Undertake regular review and monitoring of Standard Operating Procedures and record updates of improvements implemented
• Promote a continuous improvement culture whilst identifying improvement opportunities including systems enhancements.
• Build internal and external stakeholder relationships.
• Resolve complex queries, exceptions and escalations
• Payment Approvals based on authority levels
• Debtors and revenue analysis, debt reduction
• Collaborate with Business Improvement Lead for implementing process improvements
• Collaborate closely with the Finance Operations Manager to ensure consistent processes are applied and adhered to 

About You

• Proven team leadership experience
• Existing subject matter expertise of Finance Operations in a high-volume, complex environment.
• Extensive experience in Accounts Payable, Accounts Payable & Banking Reconciliation processes.
• Experience in working autonomously and be a self- starter.
• In-depth understanding of system and software applications for Receivables/ Billing/ Payables/ Bank Reconciliation.
• Strong customer focus.
• Excellent communication skills.
• Experience in managing offshore business partner relationships would be useful 

Extra Reasons to Belong

• Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
• Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
• Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
• Professional Development – in-house and external training and development.
• Industry-competitive remuneration and benefits, and internal reward and recognition program