Finance Operations Controller Lead

The Role

Pilot is building a first-of-its-kind, hybrid software/service solution to tackle the financial back office (bookkeeping, tax, CFO, etc.) so that founders and business owners can focus on building and running their businesses. We work with thousands of startup and small business customers, and we are growing rapidly.   Controllers on our Finance Operations team are responsible for managing the quality of their portfolios. You’ll work with a team of Account Managers to ensure that the work we deliver to customers meets our high standards.

This role is a great fit for you if you…

• Thrive on building strong customer relationships and helping businesses succeed
• Operate as a player-coach — able to manage a team but also step in directly if needed
• Are excited to work and grow in a fast-paced, quickly evolving work environment
• Have experience managing a range of business models across a portfolio of customers.

Key Responsibilities

• Manage a team of Controllers, who are each responsible for reviewing customer monthly close deliverables, ensuring each set of books meets our bar for quality
• Prioritize work, initiatives, and projects for your team, juggling customer deadlines and expectations in a fast-paced, collaborative environment
• Own the knowledge and output of your team and be a technical backstop for the organization
• Collaborate cross-functionally with other Operations leaders to ensure a cohesive customer experience and helping your team build strong relationships across other Ops functions

About You

Our ideal candidate is a highly motivated self-starter and who possesses all of the following:

• B.S. or M.S. in Accounting or equivalent. CPA preferred but not required.
• 8+ years of experience consisting of public, private, or outsourced accounting required,  especially with venture backed start-ups
• People management experience required
• Excellent verbal and written communication skills, including the ability to convey complex and accounting concepts to clients and senior leaders
• Preferred: Experience working in a service delivery model or organization, experience completing financial consolidation and engaging with external auditors, exposure to M&A activity

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 2,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $85,000 - $132,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation,