About the Role:

Grade Level (for internal use):

The Team: Within the S&P Global Market Intelligence Data & Research organization, Product Specialists are expected to identify, analyze, and propose solutions relating to specific products and services. Industry Specialists are expected to become domain and knowledge experts.

Responsibilities & Impact: These roles drive revenue growth and client retention by working with Sales, Relationship Management, Product Management, and Client Operations to promote Market Intelligence’s products, data content and delivery business, and other services across all client segments.  You will have a ‘seat at the table’ while leading or participating in these external and internal conversations and negotiations.  Your input will help clients identify needs, construct solutions that utilize our products, and ultimately position Sales teams for success in their contracting discussions and support successful ongoing outcomes for Relationship Managers.

• Possess a firm understanding of the diagnostic sales process and employ its principles and techniques when engaging with a prospect or client. 

• Support existing platform and/or content and feed clients with a strong focus on renewal rate. Respond attentively to client questions, help clients get the most out of our solutions, and work with Sales and Relationship Management to drive usage and adoption of products across the client organization.

• Assist the trial process with a thorough understanding of the client’s workflow, and how Market Intelligence’s solutions may enhance that workflow.

• Conduct product demos as needed and help to design the best solution to fit a prospect’s or client’s needs.

• Master the specific technical knowledge of each Product Specialist domain in order to advise clients and prospects on Market Intelligence solutions.  Some roles require significant hands-on application of technical knowledge of systems and feeds.

• Act as a product specialist for a given product segment business by understanding the application of Market Intelligence products and content for complex workflows, conduct training, troubleshoot problems, answer product questions, and work on proof-of-concept projects to ensure that the client has the tools that will make their experience a success.

• Act as a regional market feedback consolidation source for regional product, content and delivery enhancements. Partner closely with Product Management, legal and client support teams to provide feedback and rank enhancement requests, assist with contract issues or coordinate client support requests as needed. Collaborate across borders with other Product Specialists serving in similar capacities.

• Learn and understand new product enhancements and relevant datasets as they are deployed through our platforms, and communicate the advantages of these products and datasets effectively to clients and prospects.

• Develop a complete understanding of competitors’ products and be able to articulate Market Intelligence’s relative capabilities.

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $81,000 - $119,000. Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for a commercial incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.

What We’re Looking For:

Basic Qualifications:

• Bachelor’s Degree

• Strong understanding of at least one of the segments we serve and the FIG specialized solutions

• Firm understanding of workflow solutions within Market Intelligence Desktop platform.

• A mixture of Finance, business, commercial and technical skills are necessary.

Preferred Qualifications:

• Independent, self-starter capable of working without close supervision or daily guidance

• An understanding of the value of careful attention to documenting activities

• Team player with an ability to collaborate across functional and geographic boundaries

• Some experience and ability to apply the core concepts of our diagnostic sales methodology

• Demonstrates drive, initiative, energy and sense of urgency

• Passion for data driven analytic solutions

• A high level of client ser