Field Technician 1

Expected Outcomes

• Fast & Effective Support: Resolve tech issues quickly, aiming for fewer repeat problems and more first-time fixes.
• People-First Service: Deliver support with a positive, co-worker-focused attitude that earns great feedback.
• Team Collaboration: Work seamlessly with other teams to provide smooth on-site, desk-side, and remote support.
• Problem Prevention: Identify and fix recurring issues to reduce future tech disruptions.
• Comprehensive Tech Help: Support all aspects of employee technology—from laptops and apps to networks and devices.

Capability Requirements  

• Associates degree in IT-related field 
• Training and certification in Microsoft, or Google 
• Six months of relevant technical experience; or combination of applicable work experience, education, and certifications. 
• Working knowledge of Windows in an enterprise environment  
• Basic understanding of Active Directory  
• Understanding of Windows and Chrome OS in an enterprise environment. 
• Working knowledge of Microsoft Teams and Collaboration tools. 
• Professional well developed interpersonal skills 
• Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process. 
• Knowledge of data security practices and procedures. 
• Must have and maintain a valid driver’s license.  

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. 

Why Summit? 

• Professional Growth: Opportunities for career development and advancement to help you reach your full potential.
• Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance.
• Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future.
• Employee Wellness: Participate in programs and resources designed to support your overall well-being.
• Community Involvement: Engage in initiatives that give back to the community and make a positive impact.

 

Required Statement Sections 

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers.  The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.   
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. 
• Equipment Used:  Variety of office equipment (telephone, printer, pc, mobile devices, etc). 
• EEO Statement:  At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit, and business need.